Return Eligibility
To be eligible for a return, items must be unused, unopened, and in their original packaging. You must request a return within 30 days of receiving your order. Items that are damaged, opened, or used will not be accepted for return. We reserve the right to refuse any return that does not meet these criteria.
How to Request a Return
To initiate a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. Once we receive your request, we will provide you with instructions on how to proceed. Please allow up to 3 business days for us to respond to your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely back to us.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order for the desired item. Follow the return process outlined above to return your item, and then visit our website to make a new purchase.
International Returns
For international orders, the same return policy applies. However, customers are responsible for any customs duties or taxes incurred during the return process. Please ensure that you mark the package as a return to avoid additional charges. We recommend checking with your local customs office for specific regulations regarding returns.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and will respond to your inquiries as promptly as possible. Thank you for shopping with us.